Shipping policy


Last Updated: September 14, 2026

At Shariell, we are committed to delivering your jewellery safely and on time. We carefully pack every order to ensure that your products reach you in excellent condition.

1. Order Processing

Once your order is successfully placed, our team begins processing it.

  • Orders are usually processed within [1–3 business days].
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation after successfully placing your order.
  • Once your order has been shipped, you will receive a shipping confirmation along with tracking details, where available.

2. Shipping & Delivery Time

We offer delivery across India.

Estimated delivery time:

  • Metro Cities: [2–5 business days]
  • Other Cities & Towns: [3–7 business days]
  • Remote Areas: [5–10 business days]

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free shipping: [Mention your free-shipping threshold here, if applicable.]

Additional charges may apply for certain remote or difficult-to-reach locations.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through email/SMS/WhatsApp, depending on the communication details provided at checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delayed Deliveries

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete shipping information
  • Remote delivery locations
  • Other circumstances beyond our control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

6. Incorrect Shipping Information

Please make sure that your name, phone number, address, PIN code, and other delivery details are correct before placing your order.

Shariell will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]

We will try our best to assist you, but we cannot guarantee that address changes will be possible after the order has been dispatched.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available to receive the package at the provided delivery address.

If an order is returned because of repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-shipping the order.

8. Damaged Package

We take great care while packing your jewellery.

If you receive a package that appears damaged, opened, or tampered with, please:

  1. Take clear photos/videos of the package before opening it.
  2. Record an unboxing video, if possible.
  3. Contact us within [24/48 hours] of delivery.
  4. Share your order number along with the relevant photos/videos.

This will help us investigate the issue with our courier partner and provide appropriate assistance.

9. Undelivered or Lost Orders

If your order shows as delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the relevant courier partner to investigate the shipment.

In cases where a shipment is confirmed as lost in transit, we will work with the customer to determine the appropriate resolution in accordance with our policies.

10. International Shipping

Currently, we [do/do not] offer international shipping.

If international shipping is available, applicable shipping charges, customs duties, taxes, and other import-related charges may be the responsibility of the customer unless otherwise stated.

11. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Shariell
Email: [kalkinjewellers@gmail.com]
Phone: [+919799813241 /  +919667002536]
Address: [Ist FLOOR, MISHRA TAKSALI MANSION, OPP. SBI BANK, CHAURA RASTA, Jaipur, Jaipur, Rajasthan, 302003]

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page.