Last Updated: September 14, 2026

At Shariell, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange according to the terms below.

1. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with the original packaging and tags, where applicable.
• Not show signs of wear, damage, alteration, or misuse.
• Include the original invoice/order details.
• Be returned within [7 days] of delivery.

Certain products may not be eligible for return due to hygiene, customization, or product-specific reasons.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Products that have been worn or used.
• Products that have been damaged after delivery.
• Customized or personalized jewellery.
• Products returned without original packaging.
• Products showing signs of alteration or misuse.
• Items specifically marked as non-returnable on the product page.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [24/48 hours] of delivery.

Please provide:

• Your order number.
• Clear photographs of the product.
• Clear photographs/videos of the packaging.
• A description of the issue.
• An unboxing video, if available.

Our team will review the issue and provide an appropriate resolution.

4. How to Request a Return

To request a return, contact us at:

Email: [Your Email Address]
Phone/WhatsApp: +91 9784105690

Please include your order number and reason for the return.

Our team will review your request and provide the return instructions if the order qualifies.

Please do not send any product back without receiving return instructions from our team.

5. Exchange Policy

If your product qualifies for an exchange, we will provide instructions for returning the original item.

The replacement product will be shipped after the returned product has been received and inspected.

Exchange availability is subject to product availability.

6. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the eligible refund amount will be processed through the applicable payment method.

Depending on your payment provider or bank, it may take additional time for the refund to reflect in your account.

7. Shipping Charges on Returns

[Choose and edit according to your actual policy]

• For damaged, defective, or incorrect products, Shariell may cover the applicable return shipping cost.
• For returns due to customer preference or other eligible reasons, return shipping charges may be deducted from the refund or may be payable by the customer.

8. Refund Amount

The refund amount will be determined after the returned product has been inspected and the return has been approved.

Any applicable shipping charges, discounts, promotional benefits, or other deductions will be handled according to the terms applicable to the original order.

9. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed or shipped.

If a cancellation is successfully approved after payment, the eligible amount will be refunded according to our refund process.

10. Return Inspection

All returned products are subject to inspection.

A return may be rejected if the product:

• Has been worn or used.
• Is damaged due to customer handling.
• Is missing original packaging or accessories.
• Has been altered or modified.
• Does not meet the conditions mentioned in this policy.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

1. Check your bank/payment account again.
2. Contact your payment provider or bank.
3. If the refund is still not visible, contact us at the details below.

We will assist you in checking the refund status.

12. Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Shariell
Email: [kalkinjewellers@gmail.com]

Phone: [+919799813241 /  +919667002536]
Address: [Your Business Address]

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page.